RETURN & REFUND POLICY
Custom & Personalized Items
All custom engraved items, custom artwork, and made-to-order products are final sale and not eligible for return or exchange.
This includes, but is not limited to:
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Custom engraved glassware
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Personalized slate, cork, wood, or metal items
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Custom artwork and commissioned pieces
Defective or Damages Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
If the issue is confirmed, we will offer:
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A replacement (if available), or
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A refund if a replacement is not possible
Non-Custom / Ready-Made Items
Non-custom, ready-made items may be eligible for return only if unused and in original condition. Requests must be made within 7 days of delivery.
Customers are responsible for return shipping costs unless the item is defective or damaged.
Refunds
Approved refunds will be issued to the original payment method once the returned item is received and inspected. Processing times may vary depending on your payment provider.
Photography Services
All photography services, session fees, and deposits are non-refundable. Rescheduling requests are handled on a case-by-case basis and subject to availability.
Cancelations (Engraving)
Orders may not be canceled once production has begun. Custom orders enter production shortly after purchase.
CONTACT
If you have any questions about this policy or need assistance with an order, please contact: Daniel@ThisPenCustoms.com
HOW TO RETURN
Contact Daniel@ThisPenCustoms.com to initiate a return