FAQ

Do you ship internationally?

No, I do not offer international shipping at this time. I pride myself on providing high-quality, customized products for our local community and ensure timely and efficient deliveries within our serviced areas. If you have specific delivery requirements or questions about our shipping policies, please do not hesitate to contact me for further assistance.
How long will it take until I get my custom shoes from Thispen Customs?

I pride myself on delivering high-quality shoes that meet my customers' specific requirements. The typical turnaround time for a pair of custom shoes is approximately 4 to 6 weeks. This period includes the initial consultation, design phase, and the crafting process. I take great care in every step to ensure that your shoes are made to perfection. Should any adjustments or refinements be needed, we will keep you informed, ensuring that the end result is a pair of shoes that perfectly fits your style and needs. If you have any specific deadlines or special requests, please let us know, and I will do my best to accommodate them.
Do you offer portrait services at Thispen Customs?

I specialize in various custom art and design services, but I do not offer portrait services. Creating portraits has never really been my area of expertise. My focus is on delivering unique custom pieces that showcase designs and innovative creativity. If you have any specific design needs or custom art requests, I are more than happy to discuss how I can bring your vision to life. Please feel free to reach out for more information on the services I do provide.
What are your return policies for painted products at Thispen Customs?

At Thispen Customs, our return policies vary based on the type of product you've purchased. For painted products such as shoes and canvases, these items are final sale products and are not eligible for returns or exchanges due to their customized nature. However, for machine-made items like coasters and screen-printed products, we offer a 30-day return policy. If you have any issues with these machine-made items within 30 days of purchase, you can return them for a refund or exchange. Please ensure that the items are in their original condition when returning them. If you have any further questions or need assistance with a return, feel free to contact our customer service team.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.